Gurugram
WhatsApp chatbot development lets you automate sales and support on the app your customers already use, from lead capture and order updates to answering common questions. Nextline Creative, based at our Gurugram HQ, builds on the official WhatsApp Business API, connects your CRM, and can tie in UPI and payment links so buyers act without leaving the chat. We are upfront that the Business API involves Meta approval and per-conversation charges, and we help you plan for both. Each build is scoped to a fixed price in INR before work starts, and you own everything at handover.
We scope a WhatsApp bot around clear jobs: capture and qualify leads from your ads and website, send order and delivery updates, answer routine support, and broadcast offers to people who opted in. We map the conversation flows, decide which replies are automated and which go to an agent, and plan the message templates Meta needs to approve. We only build broadcast features around proper opt-in, because sending unsolicited messages gets numbers blocked. The scope is fixed and quoted in INR before we start, with no surprise add-ons.
We build on the official WhatsApp Business API through a provider, so your number is verified and compliant rather than a grey-market setup that risks a ban. The bot connects to your CRM so leads and order data stay in sync, and we can add UPI or payment links and route handoff to your team during working hours. For richer answers, we can train it on your content with retrieval, the same way we build web chatbots. We test the flows end to end and refine them once real customers start messaging.
At handover you own the bot, its flows, and the account and CRM logins, with no lock-in, so you can run it yourself or hand it to another team. The WhatsApp number and Meta account stay in your name. We run kickoffs and reviews in person across Delhi NCR from our Gurugram HQ where it helps, then deliver remotely with weekly demos and WhatsApp access. This suits online stores, clinics, real estate, and service businesses that get most enquiries on WhatsApp. To scope yours, see /pricing or reach us at /contact.
WhatsApp chatbot development means setting up the official Business API, designing the conversation flows, writing templates for Meta approval, and connecting your CRM so enquiries and orders stay in sync. We build lead capture, order updates, support replies, and opt-in broadcasts, with handoff to your team for anything the bot should not answer. We can add UPI or payment links too. The aim is reliable automation on a compliant number, not a risky workaround.
Yes, and you should budget for them. The WhatsApp Business API charges per conversation, with rates that vary by category and country, billed by Meta through your provider on top of our build fee. There are also template approval rules to follow. We explain the current pricing model during scoping and help you estimate monthly cost based on your expected volume, so there are no surprises after launch. These are Meta's charges, not ours, and they can change.
The build cost depends on how many flows you need, the integrations like CRM and payments, and whether you want broadcasts and analytics. A simple enquiry-and-update bot costs less than a full sales and support setup. We quote a fixed build price in INR before starting, with no surprise add-ons, separate from Meta's per-conversation charges. See /pricing for how our tiers work, and we will scope the smallest version that covers your main use case.
Most of the timeline is Meta's, not ours. Getting the Business API number verified and your templates approved usually takes a few days to a couple of weeks, depending on your documents and category. We build the flows and integrations in parallel so we are ready when approval lands. We will give you a realistic estimate at the start and keep you updated, but we cannot promise an exact date for steps Meta controls.
Yes, in a practical way. We add UPI and payment links so a customer can pay without leaving the chat, and the bot can confirm the order once payment clears. We usually route this through Razorpay or Cashfree rather than relying on features that are not available to every business. For cash-on-delivery, the bot can place the order and send updates. We will recommend the setup that fits your volume and your payment provider.
Tell us your goals and we'll send scope, timeline, and pricing - WhatsApp chatbot development for Gurugram and all of Delhi NCR.